Letters with no Reply - Sears Canada Online

I totally had made diagrams and included pictures, but unfortunately lost them.  It was by far the most complex letter I'd ever sent.  But fear not - I reproduced a diagram just for you!  Or what I imagine it looked like, anyway....

Dear caretakers of Sears Canada Online Catalogue,

Let me begin by saying that yours is a very friendly service and that despite growing doubts that I will ever receive merchandise from you, I would certainly call again to delight in the warm reassurances of your customer service representatives.

I do sympathize - it must be very difficult to assist customers who are faceless.  Although I have always believed my voice and convivial phone demeanour were enough to convey some of my personality over the cold data lines, I was obviously mistaken and sincerely apologize for my error. 

But let me step back a moment and explain.  On January 28, I ordered a family ring (picture and online confirmation attached for your perusal).  The ring was for my mother’s 60^th birthday, which has come and past without a gift, but still boasted a very fine party involving much cake, laughter, and, as all great moments, a few tears shed purely out of love.  You may also be interested to know that of the seven stones affixed to her might-be ring, six represent each one of her children (the seventh and middle one being, of course, her own).  And what is even more interesting is that she only has two biological children, of which I am one (please see attached family album to further comprehend).

Marty, Kat's fiancé, also wanted on, but there was no room.  Wess is also my sister-in-law, but she was my BFF first, so I give her this title.  And now, Ren is married and has a son, my bro and Wess have two kids, and can you imagine the family jewelry now?  I mean, it'd have to be a broche!  A shiny, shiny broche!  See the business they're now missing out on?

As you have no doubt deduced by now, I never received the ring, but have often basked in the glow of your reassurances and promises.  Not prone to suspicion (although perhaps a tad to paranoia), I thought that perhaps you simply needed a face, or seven, as it may be, to expedite the process by which you feel we would most fairly be compensated.  My mother regrettably suffers from some ill health, and is in fact currently on sick leave, and I would love for nothing more than for her to be able to gaze down at her finger and see how loved she is, and always will be. 

But I cannot accomplish that goal without your help. I trust you will find the attached documentation to be sufficient, and encourage you to contact me at (819) ***-****, should you need further information. I have a wonderful picture of my mother in her twenties, and although I agonized over the possibility of sending it to you, in the end, I chose to preserve the keepsake and not submit it to harsh scanner light.  But I could be convinced otherwise.

I hope to hear from you soon and wish you a most marvelous day.

Love,

Marie

Note: My mom's good now and enjoys her ring and various grandchildren. So I guess we can close this case as a happy ending, though I did bring in pictures of my mother to one of their store counters in an attempt to gain either sympathy or speed.  Gained latter.