Dear Bell Canada,
Let me begin by saying: wow. The level of innovation in your customer service and technical assistance is really quite out of the ordinary.
The whole “Create-Your-Own-Adventure” theme is really neat and unexpected! (If you don’t know those books, you were sorely cheated in your childhood.) I mean, at first, when a Russian-type sounding gentleman hopped onto my line and interrupted a lovely chat I was having with my brother, I must admit I was slightly taken aback. And then when I hung up my phone and picked it up only to be serenaded by his interesting dialect again, I was surprised, but accepting.
After visiting with my brother, as I could obviously not speak with him on my phone and didn't wish to waste my precious cell phone minutes, I returned to find, with some disappointment, that my line was full of static.
But no fear – I’ve read enough Create-Your-Own-Adventure stories to know I must pick a path and follow it to a perhaps bitter end.
So, with the help of my cell, I called robot chick Emily and she transferred me to tech support (don’t you find that system just a tad freaky? I mean, people, Asimov’s three laws of robotics should not be so lightly ignored. And I'm sure you ignored them. But I digress and am willing to accept her as a secondary character in your little customer service quest. Kind of like an avatar.) (Oh, and I was calling on my cell using my very limited minutes, by the way.)
Anyhow, the tech gentleman kindly gave me another number as I am a Quebec resident – 1-866-556-8569. I hung up and, accepting of these role-playing games, I dialed the new number (we’re now at 62 minutes on my 100 minutes a month limited cell phone plan. Just FYI). The line connected, and the message struck a foul blow from the murky depths of the phone.... “The number you have dialed cannot be connected from your region.”
Good plot twist! Didn’t see it coming at all! And I read lots of fiction, and I mean weird unpredictable stuff, so kudos to you!
So I follow the path you’ve laid down at my feet. My home number, should you care to investigate, is 819-***-****. If I’ve reached the climax of Bell’s little Search for Technical Assistance story, then I suppose my phone line will be repaired. Otherwise, I kindly ask you to please redirect my efforts. I’m thinking to some company like Sprint Canada.
Though I would miss the fun...